Reservation and cancellation policy for Coco Village Tulum
Payment and Cancellation Policies:
Rates are in US dollars per night and do not include taxes.
Rates are based on max. occupancy of each apartment per night.
Please read our complete Reservation & Cancellation Policy found during the online reservation process.
Securing a reservation with your deposit means you accept the terms and conditions of our Cancellation
Deposit and Payment:
Christmas, New Year = (December 24th to January 10th): prepayment of 100% of total stay will be required
at time of booking.
Winter, Easter, Summer and Fall (January 11th to December 23rd) : prepayment of 100% of total stay will
be required at time of booking.
Upon receipt of deposit or prepayment the reservation confirmation will be sent.
Reservations are non-refundable.
In case of a hurricane or natural phenomenon announced by the state government in which we were forced
to evacuate the premises of any hotel, will be refunded the nights not occupied by the client because of
the event and where to get it refunded reservations 100% payment. For other types of events that prevent
the client get to Coco Village from their place of origin, the refund won’t apply.
We are not handicap accessible. (Coco Hacienda Only)